“Every trackable interaction creates a data-point, and every data-point tells a piece of the customer’s story”
“Creative ideas happen when you stop thinking about what others will think”
“I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine”
Tony Hsieh – Zappos Ex-CEO
“In practice, all prioritization schemes boil down to three categories: do it now; do it later; never do it”
Kevlin Henney @ agile-thoughts March 2021
“Do not find customers for your product. Find products for your customer”
“Hierarchy is not bad per se, its abuse is. It is possible to reform hierarchy to minimize dysfunction without taking away its power to organize and align efforts”
Sriram Narayan @ agile-thoughts June 2021
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